We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@sutra-nightgowns.co.uk
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
While returns are free within the UK, we regret that international return shipping costs will be subtracted from the refunded amount.
Unfortunately, we cannot accept returns on sale items.
You can always contact us for any return questions at info@sutra-nightgowns.co.uk
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We reserve the right to refuse a refund if the piece shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the piece(s) sent back to you at your own expense.
If you would like to exchange a piece for a different style, size or colour, please return the initial order and place a new order. Customers will not be charged for the return shipping cost of an exchange.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We are happy to refund you for orders you decide not to keep. Once an item has been returned and checked for pristine condition, we will refund the purchase amount, minus shipping costs.
Unfortunately, it is not possible to refund taxes and duties on returned items.
We will notify you once we’ve received and inspected your return and let you know whether the refund is approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please bear in mind that it can take some time for your bank or credit card company to process. If more than 15 business days have passed since your return was approved, please get in touch at info@sutra-nightgowns.co.uk
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