We ship to a wide range of international destinations from our base in Sussex, England.
Shipping is free to all customers.
We use Royal Mail for parcels sent within the UK. Internationally, we use FedEx International Connect Plus® or, should you require an express service, DHL Express. We aim to dispatch all orders within 3 working days.
All orders are tracked and require a signature on delivery. Once an order has been dispatched, you will receive an email or text with tracking information.
International orders are processed on a DDP (Delivery Duty Paid) basis. Tariffs and duties vary depending on the destination country and will be clearly displayed and payable as part of the transaction at checkout. There are no additional charges to pay on receipt of your package.
Please find all estimated delivery times (from dispatch) below.
Royal Mail Tracked 24® with Signature (1–2 business days).
DHL Express (1–2 business days). FedEx (2–5 business days).
DHL Express (1–2 business days). FedEx (2–5 business days).
DHL Express (3–7 business days). FedEx (4–8 business days).
Due to prevailing international trade sanctions and export control regulations, we are unable to accept or fulfil orders to Cuba, Iran, North Korea, Syria, Russia, Belarus, or the Crimea, Donetsk and Luhansk regions of Ukraine, or to any other country or region subject to UK, EU, or US trade sanctions at the time of order.
Kindly bear in mind that delivery times are estimates and may vary due to factors outside Sutra Nightgowns’ control. These may include, but are not limited to, weather, technical failures and customs clearance processes. Please note that during periods of high demand, e.g. festive seasons, delivery times may be longer than usual.
Please see below for any FAQs you may have regarding delivery:
If you are not going to be home on the delivery day, you can authorise DHL or Royal Mail to deliver your parcel without a signature. Sutra Nightgowns, DHL and Royal Mail cannot be held responsible for any loss or damage that may occur once your parcel has been delivered.
If you are not going to be home at the time of the delivery and would like your neighbour to take in the parcel, please select this option and provide your courier with their name and house number and any other information the courier may need. If choosing this option, a signature will be required.
If you wish to have your order delivered to a pick-up point, please contact your local DHL Office or Royal Mail with your tracking ID and request that they deliver your package to your nearest service point. Your package will be held in a secure location to be collected at your convenience.
Should you wish to ship to a different address, you will be able to fill out a different delivery address from the invoice/billing address in the checkout process. Please note that delivery addresses must be in the same currency/country as your invoice address. When using PayPal, please make sure to check that the delivery address corresponds with your order.
If you have been sent a tracking ID, please contact DHL or Royal Mail directly. In the unusual event you have not received a tracking ID, please be in touch at info@sutra-nightgowns.co.uk
Should there be a delay in shipping your order at our end, we will let you know as soon as possible via the email you have provided online. You may either cancel your order or agree to a later delivery.
Our courier is unable to deliver to P.O. Boxes, Army Post Office (APO) and Fleet Post Office (FPO).
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